Frequently Asked Questions
Payment
What payment options are available?
We accept a wide range of payment options including cash, cheques, office cheques and credit cards.
Do you offer payment plans?
Yes, we will work with you on a payment plan depending on the size of the project. Typically before we begin a project we require a downpayment and will provide the finished product once the final payment has been received.
Shipping
Do you offer shipping?
Yes, we can courier your pieces at an added cost.
Do you offer international shipping?
Not at this time.
How long does shipping take?
Depending on the shipping option chosen, we would expect pieces to arrive within 5-10 business days.
Do I need to sign for the parcel?
Yes
Are packages insured?
Yes
Do you provide a tracking number?
Yes
Custom Rings/Engagement Rings
How are custom rings crafted?
Depending on the piece and budget, custom rings can be either handcrafted or cast based on a wax model.
Which diamond shape suits a custom ring design the best?
This is entirely dependent on your taste and style preferences. Contact us today to get started on a ring design and see as your vision comes to life.
How do I discreetly figure out my partner’s ring size?
You can base it off of rings they already own or have a friend help by browsing rings with your partner and sizing their finger.
What’s the turnaround time on a custom ring?
Depending on the intricacy of the design, custom rings can take 3-6 weeks.
How do I inquire about a custom ring or a quote?
Contact our team at info@anellojewellers.com to book a complimentary consultation and receive a quote from our goldsmith.
How do I make an appointment?
Contact our team at info@anellojewellers.com
Are your diamonds ethical?
Yes, we only use ethically sourced diamonds.
Do you carry lab-grown diamonds?
Yes! We can source lab-grown diamonds for our clients.
